Privacy policy

EC Global Promotions Ltd operates Flower Delivery France as part of the InternetFlorist network. Privacy questions may be sent to orders@internetflorist.biz.

Depending on how you use the service, we may process your contact and account details, recipient and delivery details, order history, messages, payment status, fraud-prevention information, device and website-use data, and your cookie choices. Payment-card details are handled by the payment provider offered at checkout rather than being requested by email.

• To take, fulfil, deliver and support an order and perform our contract with you.
• To answer questions, manage complaints and keep necessary business records.
• To prevent fraud, secure the service and meet legal obligations.
• To measure or market the service only where consent is required and has been given.

We share only what is reasonably needed with local florists, gift suppliers, delivery partners, payment providers, hosting and technical providers, and professional or public authorities where legally required. Because the operator and fulfilment network are international, information may be processed outside France or the EEA with appropriate safeguards where required.

Information is kept only as long as needed for the purpose collected, including order fulfilment, support, fraud prevention, accounting and legal claims. Depending on the law applying to you, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent at any time. You may also complain to the French data-protection authority, the CNIL.

See our Cookie Policy and use Cookie settings in the footer to change optional choices.